Prepared August 2008

 

 

Jarrod has approx 15 years IT experience and started working extensively on major packaged implementation projects in 1997. Jarrod has worked on a number of major implementations including numerous successful workforce management implementations over the past five years.  Jarrod has extensive hands-on delivery experience and has worked for a consultancies, vendors and clients in his previous roles and understands the differing expectations of the parties.

 

Jarrod has two bachelors’ degrees, including an Honors in Information Technology.  Jarrod has the ability to distill functional and technical information succinctly and present it clearly at all levels including executive management, steering committee and business process owners.

 

 

August 2008 - Present

Workforce Management (WFM) Practice Leader

 

Key Achievements:

·         Establish and manage the workforce management practice.

 

 

February 2008 – July 2008

Senior Project Manager

 

Key Achievements:

·         Successfully manage the planning phase for a 10,000 employee Time and Attendance, Rostering and Payroll Implementation across Australia and New Zealand including.

·         Manage all aspects associated with the implementation program including detailed implementation planning, budgeting, change management, vendor liaison and resource allocation.

 

 

April 2004 – January 2008

Senior Project Manager / Service Delivery Manager

 

Role Overview:

1.      Project Manage large complex systems integration projects for the vendor with overall project budgets up to AUD$4,500,000.

2.      Manage Service Delivery for the NSW, QLD and NZ Professional Services Organisation with Program values in excess of approx AUD$7,000,000.  Directly responsible for fourteen implementation resources including Project Managers, Functional and Technical implementation consultants working across multiple projects.

 

Key Achievements:

·         Successful Project Management and Service Delivery to clients such as NSW Businesslink (DADHC), Nestle Australia, Coates Hire, Capgemini (Councils on-line), Hilton Hotel, Baptist Community Services, The Salvation Army and Perisher Blue.

·         Facilitate complex solution architecture and integration of the Kronos software with other major software vendors including SAP, Oracle and Siebel.

·         Successfully manage third party vendor relationships from contract to delivery.

·         Successfully motivate and develop a team of fourteen Tier 1 professional resources.  Responsible for all aspects of resource management including activities such as utilisation, career development and performance planning.

 

Major Projects Summary:

November 2004 – November 2007    Senior Project Manager - Time & Attendance and Rostering Project (Shared Service Provider, NSW Businesslink on behalf of the NSW Department of Aging Disability and Home Care)

 

The department provides over 4.3 million instances of services to 56,000 clients per annum and has in excess of 10,000 employees to pay and roster.  The business program is consolidating Time & Attendance, Rostering, H/R, Payroll and Financials across the organisation.  Jarrod provided extensive Project Management input to the program in order to define and scope the solution across Kronos, Siebel and SAP.  The first phase of the project went live in June 2006 and the remaining phase went live in September 2007.  Major activities:

·         Definition and management of project work plan and implementation strategy.

·         Definition and management of project scope.

·         Facilitation of a successful solution design including a development framework utilising the Kronos API/Java.

·         Provide Leadership and management skills to a team of 7 core Kronos project resource.  Assist the client Project Manager lead and manage a core team of 6 project resource as required.

·         Management of budget including costing of numerous change requests.

 

July2006 – May 2007                        Senior Project Manager - Time & Attendance and Workflow Project (Large Hire Business, Coates Hire)

 

Coates hire was successfully delivered in May 2007.  The project scope entailed automated Award Interpretation and Workflow management for the entire Australia wide 2000 employee workforce within an Oracle environment.  Major Activities:

·         Definition and management of project work plan and implementation strategy.

·         Definition and management of project scope.

·         Facilitation of a successful workflow solution design.  This included developing functionality to handle leave requests, allowance requests, delegation, escalations and roster management.

·         Provide Leadership and management skills to a team of 4 core Kronos project resource.

·         Management of budget including costing of numerous change requests.

 

April 2004 – March 2005                   Senior Project Manager - Time & Attendance Project (Large International FMCG Business, Nestle Australia)

 

Manage the successful Australian program deployment of a Time and Attendance solution to a multi vendor HR / Payroll environment across multiple highly unionised sites.  Major activities:

·         Management of budget.

·         Management of project resource.

·         Definition of project scope.

·         Management of project work plan and implementation strategy.

·         Management of sign-off for all new functionalities.

·         Management of configuration.

·         Management of testing and parallel runs.

·         Management of cut-over activities.

·         Management of live support.

 

Consulting experience was provided in the area of Solution Architecture / Systems Integration to facilitate the conceptual definition of a global deployment template for Time & Attendance and Scheduling.  This included integration with SAP HR/ Payroll.

 

October 2000 – March 2004

General Manager and Integration Manager

 

Key Achievements:

·         Successfully found, establish and manage two internet start-up companies.  artrecord.com and artsell.com.

·         Successfully Integration Manage an upgrade of an SAP system for Imperial Tobacco Australia.  Jarrod’s role was pivotal to the functional success of the project and Jarrod was the primary contact between the business, IT, Consultancy and Software Vendor.

 

Role Overview:

July 2002 – March 2004                    General Manager (Australian Art Auction Records Pty. Ltd., artrecord.com and Artsell Art Market Pty. Ltd., artsell.com)

 

·         Define the business processes, define the web solution design and manage the development of the solution to support the business processes.

·         Integration with the eBay and Yahoo marketplaces.

 

October 2000 – June 2002                 Integration Manager, Large International FMCG Business (Imperial Tobacco Australia, ITA)

 

Integration Manager for a successful SAP upgrade of version 3.1H to version 4.6C.    The system handled AUD$8,000,000 per day in sales orders.  Responsible for managing, leading and motivating a core team of five business analysts with the team peaking at approx 20 business resource during integration testing and cut-over.  Tasks included:

·            Development of upgrade business case.

·            Definition of project scope.

·            Preparation of project work plan and implementation strategy.

·            Management of business sign-off for all functionalities (FI/CO, SD, MM).  A custom trade spend module was also developed.

·            Management of integration testing.

·            Definition and Management of cut-over activities.

·            Definition and Management of post-implementation support.

·            Definition of business process system performance benchmarks.

 

October 1997 – October 2000

Senior Consultant

 

Role Overview:

·         Undertake numerous successful large scale SAP software implementations in a variety of roles across a variety of industries as part of the Implementation and Support Services Organisation.

 

Major Projects Overview:

·         Imperial Tobacco Australia (ITA).  Jarrod was responsible for managing and stabilising the ITA SAP system post go-live (after a six week implementation).

·         Sanitarium Health Foods.  Jarrod assisted with client service management post go-live.

·         ComTech Communications.  Jarrod was the SAP Sales and Distribution Team Lead for an SAP implementation, managing a team of three resources to define an Sales and Distribution solution design for the client.

·         The Smiths Snackfood Company.  Jarrod was an SAP Sales and Distribution Team member for a start to finish FMCG Implementation.

 

October 1995 – September 1997

Consultant

 

·         Jarrod managed the ERP Helpdesk assigning appropriate functional and technical resource and ensuring clients were satisfied.

·         Jarrod defined and implemented an ERP Helpdesk System to allow easy monitoring, escalation and reporting to ensure client business investments were protected.

·         Jarrod provided functional support for Customer Order Management module of the product.

·         Jarrod provided programming experience to analyse, modify and test various functional areas of the core ERP product.

 

March 1994 – September 1995

Analyst Programmer

 

Jarrod working as an analyst programmer and data modeler defining requirements, producing functional and technical design documents, estimating completion time and building functionality.  Experience was obtained in the Transportation, Building and Construction and Life Insurance industries.

 

April 1993 – February 1994

Business Analyst

 

Jarrod evaluated information and process flows for the client which manufactures and distributes food products.  Outputs were used to assist with the implementation of the BPCS ERP solution and as part of Jarrod Honors Thesis in Information Flow.

 

 

 

Software/ERP: SAP 3.1H, 4.5B, 4.6C.  Movex 9.X, 10.X.  Kronos 4.x, 5.x, 6.x (J2EE Compliant)

SAP Module Experience: SD, MM, FI, CO, HRP

Databases: Oracle , MS SQL Server, mySQL, MS Access

Languages: C, C++, PHP, HTML, XML, CSS, JavaScript, SQL

Operating Systems: MS Windows, Linux, Unix, 0S/400

Modeling Languages: UML

 

 

 

B. App. Sc. (Information Technology) Honors

B. App. Sc. (Industrial Mathematics & Computing)

 

 

 

SAP R/3 3.1H

Kepner-Tregoe Project Management

 

 

 

Productivity+ (DMR Consulting Group)

Implex (Intentia)

Industry Print, based off PMBOK standards (Deloitte Consulting)

ASAP (SAP)

Momentum, based off PrinceII and PMBOK standards (Kronos)

Kepner-Tregoe Project Management (Kepner Tregoe)